Refund policy

Return & Refund Policy

At Kitchn Cart, we strive to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing your order.

Return Request Window

Any issue regarding your order must be reported within 48 hours of delivery.

Requests received after 48 hours may not be eligible for a return, replacement, or refund.

Eligible Return & Refund Cases

You may request a return or refund only in the following situations:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong item.

  • One or more items were missing from your package.

Unboxing Video Required

To process any claim, a clear, continuous unboxing video is mandatory.

The video must clearly show:

  • The sealed package before opening.

  • The shipping label.

  • The complete unboxing process.

  • The damaged, defective, incorrect, or missing item.

Claims submitted without a valid unboxing video cannot be approved.

Damaged or Defective Products

If your product arrives damaged or defective, notify us within 48 hours along with your unboxing video.

After verification, we will provide either:

  • A replacement, or

  • A full or partial refund, depending on the case.

Electronic products are not eligible for return or refund due to defects.

Wrong Item Received

If you receive an incorrect item due to our error, we will review your claim and, once verified, provide a replacement or refund.

Missing Items

If any item is missing from your order, report it within 48 hours with a complete unboxing video.

If verified, a refund will be issued for the missing item(s).

Return Conditions

To qualify for a refund:

  • The product must be unused.

  • It must be returned in its original packaging.

  • All accessories and original contents must be included.

  • The product must not be damaged due to misuse or improper handling.

Non-Returnable Items

Returns or refunds are not available for:

  • Used products.

  • Products damaged after delivery due to customer misuse.

  • Products marked as non-returnable.

  • Electronic products.

  • Claims submitted after 48 hours.

  • Claims without a valid unboxing video.

Return Shipping

Customers are responsible for the cost of return shipping unless otherwise confirmed by our support team.

We recommend using a trackable courier service.

Order Refusal

If a customer refuses to accept a dispatched order or rejects the parcel after shipment, the refund (if applicable) will be processed after deducting both forward and return shipping charges.

Refund Processing

Once the returned product is received and inspected, we will notify you of the approval status.

If approved, the refund will be issued to the original payment method within 7 business days.

Shipping Charges

Shipping charges are non-refundable under any circumstances, including returns or refunds.

Prepaid Orders

All orders placed on Kitchn Cart are prepaid.

Refunds are processed only after the returned product is received, inspected, and approved according to this policy.

Need Help?

If you have any questions regarding your order, please contact our customer support within 48 hours of delivery with your order number and required evidence.